Usability metrics and SUS

Usability metrics quantify ease of use: task success rate, completion time, number of errors and perceived satisfaction. SUS (System Usability Scale) is a standard ten-question questionnaire that gives a score from 0 to 100, the higher the better. It is used to compare versions or to track a product's progress.

Example

80% success rate on the order task and a SUS score of 72.

Related concepts

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